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Complaints and Discipline

Initiating A Complaint

Any person who believes an MLT has not performed his or her duties in a safe, skilled, competent, ethical, or professional manner can submit a written complaint to the Complaints Director of the College. This person can be a patient, a regulated member of the College, another healthcare professional or service provider, an employer, or a member of the general public.

The grounds for making a complaint include: 

  • Demonstrated incompetence
  • Unskilled practice
  • Negligence
  • A lack of integrity
  • A lack of diligence
  • Another offence under the regulations governing medical laboratory technology

The Health Professions Act defines "unprofessional conduct" as one or more of the following, whether or not it is disgraceful or dishonorable:

  • Displaying a lack of knowledge of or lack of skill or judgment in the provision of professional services;
  • Contravention of this Act, a Code of Ethics or Standards of Practice;
  • Contravention of another enactment that applies to the profession;
  • Representing or holding out that a person was a regulated member and in good standing while the person’s registration or practice permit was suspended or cancelled;
  • Representing or holding out that person’s registration or practice permit is not subject to conditions when it is or misrepresenting the conditions;
  • Failure or refusal to comply with the requirements of the continuing competence program, or to co‑operate with a competence committee or a person appointed to undertake a practice visit;
  • Failure or refusal to comply with an agreement that is part of a ratified settlement, to comply with a request of or co‑operate with an investigator, to undergo an examination for an incapacity assessment for physical or mental health, or to comply with a notice to attend or a notice to produce;
  • Contravening an order or conditions imposed on a practice permit or a direction;
  • Carrying on the practice of the regulated profession with a person who is contravening partnership restrictions, or an order, or conditions imposed on a practice permit;
  • Conduct that harms the integrity of the regulated profession.

A written and signed complaint must contain: 

  • The name of the regulated member 
  • Specific allegations which form the basis of the complaint
  • Key facts – a detailed description of the events, including dates, times, and specific location of the alleged event
  • Other information and documentation supporting the allegation(s)

NOTE: The College retains jurisdiction over regulated members only.

Complaints must be sent to:

Complaints Director

Alberta College of Medical Laboratory Technologists 

301-9426 51 Avenue NW

Edmonton, AB  T6E 5A6

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